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Return Policy

Products may be returned for a credit note under the following conditions:

Notification of Return

1. Notify AB Orthodontics of the intended return, specifying goods, quantities and the reason for the intended return.

Return Authorisation

2. AB Orthodontics will issue a Return Authorisation Number. This number is to be included on the return packaging.

Conditions of Return

3. All goods must be returned within 30 days of the date of invoice.

4. All goods must be in new and resalable condition, of current design and in original packaging.

Return Procedures

5. Where there has been an administrative error, AB Orthodontics will send an Express Post Satchel, which is to be used in returning the goods. Otherwise, the customer will be liable for any freight charges incurred in returning the goods.

6. A copy of the sales invoice must accompany the goods and the Return Authorisation Number must be clearly marked on the outside of the parcel.

7. AB Orthodontic's inspection, evaluation and physical count of the returned goods are final.

8. All authorised returns will result in a credit note, following inspection.

Specific Product Conditions

9. Return claims for damaged goods or stock shortages must be made within 30 days of the date of invoice.

10. Pre-welded bands cannot be returned unless the goods are faulty. Orders for prewelded bands must be cancelled before 12:00pm Thursday the week the order is placed. Any cancellations at a later date will not be accepted and the customer will be liable for the full cost of the goods ordered.